Careers
Warehouse Administrator – Manchester
About the Role
Our Core Values:
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
This role is to assist in the smooth running of our warehouse in Manchester. Providing office and computer support services to the warehouse and when work permits assisting within the warehouse at peak times.
In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What’s more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.
Key Duties and Responsibilities:
- Order processing and management of key reports for both the warehouse and customers.
- Client Liaison and escalation point for problems within the warehouse facility.
- Management of warehouse visitors in conjunction with the warehouse supervisor.
- Setting up deliveries with couriers and UK hauliers based on both profitability and service dependent on customer requirements balanced with the needs of Xpand.
- Support the team in their daily duties.
- Address service failures and analyse root cause with warehouse supervisor.
- Support the Branch Manager.
- Develop a strong understanding of our inhouse software to improve routines.
- Assist within the warehouse including but not limited to Pick & Pack and container loading/unloading.
Person Specification:
- Can convey thoughts, information and proposals clearly.
- Can provide constructive feedback.
- Able to produce good quality professional documents.
- Is regarded as a team player.
- Takes responsibility for developing their own ability.
- Delivers their tasks and processes with limited oversight from management.
- Pro-actively identifies improvements to processes and promotes them to the wider team.
- Is able to manage their time.
- Minimum 3-5 years experience in a joint office/warehouse facility.
- Clear communications skills, with the ability to influence others.
- Present arguments in a grammatically correct, structured and easily understood way.
- Is personally committed to and actively works to continuously improve themselves.
- Understands that different situations and levels may call for different skills and approaches; can work to deploy strengths; and can work on compensating for weaknesses and limits.
- Able to build relationships with team members, along with celebrating and rewarding success.
- Confidence to make innovative changes to achieve business success.
Key Performance Indicators:
- Regular check ins and appraisals.
- Customer feedback.
- Feedback from Management and Peers.
- Minimal escalations from clients and colleagues.
- Revenue and cost control.
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.